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Software Maintenance

We are committed to providing quality aftercare to all our clients, irrelevant of size of the project. A dedicated, in-house support team, managing the support and maintenance of client web sites and applications.

We operate a number of support contracts with a dedicated online ticketing and resolution tracking system.

The online system caters for the majority of support requests (tickets) and allows clients to easily raise and monitor their support items. This includes a form to capture required support incident items and a comment log to allow direct communication with the team.

Our warranty period on projects/applications is 30 days from sign-off where any and all bugs will be followed through to resolution. For clients that require extended warranty cover we offer a full range of extended warranty solutions.  Our standard business support package and bespoke critical cover are tailored to suit the needs of your organisation.

Our IT support systems and methodologies have been developed over many years and our friendly "can do" approach offers your organisation absolute peace of mind. Whatever the problem, we can offer onsite and offsite solutions to suit your needs.

You will always be speaking to a suitably qualified developer or engineer who will not only help solve the most complex problems your application or solution can pose, but will liaise with your internal team to facilitate a resolution of the problem.  

Our commitment comes as standard.

  • Helpdesk Access 9.30am -5.30pm
  • Average response to critical software problem 4 hours*
  • Average response to non-critical software problem 16 hours*
  • Maximum response to non-critical software problem 24 hours*
  • Access to dedicated Support website
  • Up to 8 hours support per month
  • Escalation Management
  • Regular Status Reports


  • Helpdesk Access 9am - 6pm
  • Average response to critical software problem 4 hours*
  • Average response to non-critical software problem 8 hours*
  • Maximum response to non-critical software problem 16 hours*
  • Access to dedicated Support website
  • Up to 16 hours support per month
  • Escalation Management
  • Regular Status Reports
  • Regular health service
  • Twice yearly security patching included as standard
  • Extended Helpdesk Access 8am – 6pm
  • Average response to critical software problem 2 hours*
  • Average response to non-critical software problem 6 hours*
  • Maximum response to non-critical software problem 8 hours*
  • Access to dedicated Support website
  • Up to 28 hours support per month
  • Escalation Management
  • Regular Status Reports
  • Regular health service
  • Monthly security patching included as standard
  • New Feature Proposal Management
  • Application performance health checks and system tuning

* Confirmation of issue having been received- within normal business hours as defined by the helpdesk access hours associated with this plan

We're Honestly Here to Help!

Get in Touch

Got questions?  We're always happy to (at least) try and help.  Give us a call, email, tweet, FB post or just shout if you have questions.

Working In Partnership

We're up for (almost) anything.

Our partner network is continuing to grow with like-minded companies that can add value to our mutual client offering. If you would like to learn more about how we can grow together get in touch.